Reports provide AI-assisted observations from your photo and supplied details. Photos cannot confirm authenticity, gemstone grades, or material purity. Value estimates may be unavailable when details are insufficient. Seek an independent in-person appraisal for insurance or other formal purposes.

Please contact our support team with details about your appraisal. Provide additional photos, known history, or certificates. We'll review and help adjust the assessment if needed.

PDF export requires Professional access. Open a saved report and choose Export PDF. If the download does not start automatically, use the Download PDF link. Reports are preliminary records, not certified appraisals.

Canceling renewal keeps Professional access through the current paid period. Your saved appraisals are not deleted by cancellation. Free-plan limits apply when Professional access ends. Check Account Settings for your subscription status.

Saved reports include your uploaded photos. Photos and supplied details are processed by the services that operate the app and its AI analysis. Creating a share link makes selected report details and the photo available to anyone with that link. See our Privacy Policy for more information.

Email our support team at info@craftedtools.app with details about the issue or your suggestion. We review all feedback and prioritize improvements based on user needs.